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| Total Quality Management (TQM) has to incorporate sustainability in order to maintain and strengthen an organization's competitiveness and productivity. Both TQM and the concept of sustainability are relevant to internal auditing. This article draws from research in environmental resources management to indicate how sustainability might be integrated into an organization's mission statement and strategic planning in order to set a framework for long-term success. The authors propose that organizations undertake "micro-socio-sustainable" quality management initiatives that promote economic, social, and environmental well being. One thing remains clear about the success or failure of any TQM initiative: employee involvement and empowerment remain "the soul" of quality management. Organizations must support and train their employees, trust and respect them, and involve and empower them to practice what they have been taught and to learn from within and elsewhere. Employees will be motivated not only to develop better products and services, but also to be more responsive, adaptive, innovative, efficient, and valuable. |
